Frequently asked questions

AquaTrace is a cloud-based platform for water quality management at swimming pools. Staff record measurements via a web app on their smartphone or tablet. The system automatically validates readings against configurable thresholds, generates alerts for out-of-range readings, and gives administrators a full overview via a dashboard with export and reporting capabilities.

Yes. AquaTrace is built to work offline first and foremost. Measurements are stored securely on the device itself. As soon as the internet connection returns, the app automatically syncs all stored data to the server. Staff notice no difference between online and offline use.

AquaTrace uses industrial-grade encrypted authentication. Your login session is stored in a secure cookie that cannot be read by external scripts. Each organization sees only its own data; that separation is enforced at the database level itself. All communication is encrypted via HTTPS. The platform is GDPR-compliant by design, with minimal data collection and an immutable log that records every administrative action.

Yes. AquaTrace is designed for management across multiple locations. You can add multiple buildings and pools to your account. The base subscription includes 1 building; you add extra buildings for €40/month each. Each building has its own pools, configuration and thresholds.

Measurement parameters are fully configurable by the administrator. By default, AquaTrace supports commonly used parameters such as pH, free chlorine, combined chlorine, water temperature and air humidity. Administrators can also define custom parameters for the specific needs of their facility.

Thresholds are set at the level of an individual pool, a building or the whole organization. More specific settings (per pool) automatically take precedence over more general ones (per building or organization). As soon as a measurement exceeds a threshold, the responsible parties are notified immediately. Every deviation is logged in the audit log.

AquaTrace works on any device with a modern browser — smartphone, tablet or desktop. Users can install the app on their device's home screen for a smooth experience, without going through an app store. The app works on iOS (Safari) and Android (Chrome). If you still see an old name or a different icon on an iPhone or iPad, remove the icon and add the app to the home screen again.

Billing is fully automated via Stripe, a leading payment partner for online platforms. Administrators have access to a customer portal in the application where they can manage their own subscription, add extra buildings or users, view invoices and update their payment information — without any intervention from our team.

Yes, we offer email support for all customers. You can reach us via info@aqua-trace.be. We typically respond within 2 business days. Larger organizations or municipalities with specific needs are best off contacting us, so we can configure AquaTrace fully to their needs.

Sign up via app.aqua-trace.be. You get 14 days of free access to all features — no credit card required. During the trial period you can set up your buildings, pools and users and try out the full workflow. At the end of the trial period, you decide for yourself whether you want to continue with a paid subscription.